Legal

Terms & Conditions

Please read these terms and conditions carefully before using our services.

These Terms and Conditions apply to your use of the Trace World website (traceworld.in) and to all travel services you book with Trace World, including domestic and international holiday packages, corporate and MICE travel, flight bookings and visa assistance. Please read them carefully before making a booking. By using our website or confirming a booking with us, you agree to these terms.

About us

Trace World is a travel company based in Indore, Madhya Pradesh. In these terms, "we", "us" and "our" mean Trace World, and "you" means the person making the booking and every traveller named on it. The person making the booking confirms that they are authorised to accept these terms on behalf of all travellers in their group.

Information on our website

We take care to keep the information on our website accurate, but itineraries, inclusions, prices and availability can change. Package prices are shown as "starting from" prices per person and are for guidance only. Photographs and descriptions are illustrative. The details in your written quotation and booking confirmation take precedence over anything shown on the website.

Enquiries, quotations and bookings

An enquiry, callback request or WhatsApp conversation does not create a booking. A booking is confirmed only when we have received the required advance payment and issued a written booking confirmation.

  • Quotations are valid for the period stated on them and are subject to availability at the time of booking.
  • Please check your confirmation carefully and tell us straight away if anything is incorrect.
  • Traveller names must match the passport or government-issued photo ID that will be used for travel. Charges for correcting names supplied incorrectly are payable by you.

Prices and payment

Final prices depend on your travel dates, season, hotel category, room type, group size and the services you choose. Unless stated otherwise, prices are quoted in Indian Rupees and exclude applicable taxes such as GST and TCS, which are charged as required by government rules.

  • An advance payment is required to confirm a booking. The balance must be paid by the date shown on your booking confirmation, and in any case before travel documents are issued.
  • If the balance is not received on time, we may treat the booking as cancelled by you and apply the cancellation charges described below.
  • Until full payment is received, prices may change because of changes in airfares, hotel rates, fuel costs, exchange rates or taxes. We will tell you about any change before asking you to pay it.

Inclusions and exclusions

Your package includes only the services listed as included in your quotation and booking confirmation. Unless they are specifically listed as included, the following are not included: flights or trains, visa fees, travel insurance, meals not mentioned, entrance tickets and optional activities, personal expenses such as laundry, telephone calls, tips and porterage, and city or tourism taxes payable directly at hotels.

Changes requested by you

If you would like to change your travel dates, hotels, itinerary or travellers after your booking is confirmed, please contact us as early as possible. We will try to help, but changes depend on availability and may involve amendment fees and any charges passed on by hotels, airlines and other suppliers.

Cancellations and refunds

Cancellations must be sent to us in writing, by email to bookings@traceworld.in, and take effect on the day we receive them. Cancellation charges depend on how close to departure you cancel and on the terms of the hotels, airlines and other suppliers involved. The cancellation charges that apply to your trip are set out in your booking confirmation.

  • Some components are non-refundable once booked, for example many airfares, visa fees, peak-season or promotional hotel rates, and special event tickets.
  • No refund is given for unused services, missed transfers or sightseeing, or early departure from a tour.
  • Approved refunds are made to the original payment method after deducting cancellation charges, and once the relevant suppliers have refunded us. Bank and payment-gateway charges are not refundable.

Changes or cancellation by us

Occasionally we may need to change part of your itinerary, for example because of weather, road or flight conditions, local restrictions, or a supplier being unavailable. Where this happens we will offer an alternative of a similar standard. If we have to cancel your trip for reasons within our control, we will offer you an alternative or a refund of the amount you have paid us. We are not responsible for changes made by airlines, railways or other transport operators to their own schedules.

Passports, visas and health requirements

You are responsible for holding a valid passport (generally valid for at least six months beyond your return date for international travel), the correct visas, and any vaccinations or health documents required for your trip.

  • Where we provide visa assistance, we help you prepare and submit your application. The decision to grant or refuse a visa rests solely with the embassy or immigration authority, and visa and service fees are not refundable if a visa is refused or delayed.
  • We cannot be held responsible if you are refused boarding or entry because of incomplete or invalid travel documents.

Travel insurance

We strongly recommend comprehensive travel insurance covering medical emergencies, loss of baggage, and trip cancellation or interruption. Unless it is listed as included, insurance is not part of your package.

Your responsibilities while travelling

  • Please be on time for pick-ups, transfers and sightseeing. We cannot always rearrange services that are missed because of late arrival.
  • If your flight or train is delayed, inform us as soon as possible and we will do our best to adjust your arrangements. Any additional costs caused by delays are your responsibility.
  • Please respect local laws, customs and the rules of hotels and transport providers. We may withdraw services from a traveller whose behaviour puts others at risk or causes serious disruption, without refund.
  • You are responsible for your personal belongings and valuables at all times.

Special requests and dietary requirements

We are happy to pass on special requests such as Jain or vegetarian meals, room preferences or accessibility needs to our hotels and suppliers. Jain meals can be arranged on the packages marked as such. Please tell us about any request when you enquire. We will do our best to meet it, but a request is only guaranteed if it is confirmed in writing on your booking confirmation.

Hotels, airlines and other suppliers

Hotels, airlines, railways, transport operators, guides and activity providers are independent businesses. Their own terms and conditions, including baggage, check-in and safety rules, also apply to your travel. Hotel star ratings and descriptions are based on local standards, which can differ between countries.

Limitation of liability

We arrange your travel services with care. We are not liable for any loss, injury, delay, damage or extra expense caused by events beyond our reasonable control, including natural disasters, extreme weather, epidemics, strikes, government actions, civil unrest, or failures of third-party suppliers. Where we are found to be liable, our liability is limited to the amount you have paid us for the affected services, except where the law does not allow such a limit.

Feedback and complaints

If something is not right during your trip, please tell our team or your local representative straight away so that we can try to put it right on the spot. If an issue is not resolved, please write to us at bookings@traceworld.in after you return, with your booking details, and we will look into it promptly.

Use of our website and content

All content on this website, including text, photographs, logos and itineraries, belongs to Trace World or is used with permission, and may not be copied or reused without our written consent. Links to other websites are provided for convenience; we are not responsible for their content.

Governing law

These terms are governed by the laws of India. Any dispute arising from them or from your booking is subject to the exclusive jurisdiction of the courts at Indore, Madhya Pradesh.

Changes to these terms

We may update these terms from time to time. The version published on our website at the time of your booking applies to that booking.

Contact us

Trace World, 303 - 3rd floor, Vibrant Business Tower, Manorama Ganj, near Geeta Bhavan Square, Indore, Madhya Pradesh. Phone: +91 82693 05636. Email: bookings@traceworld.in.

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